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Tech Questions

Tech Questions

We provide simplified answers to any computer and tech questions you may have.

Yes, we can.

After the recent Petya and Mischa ransomware virus attack forms a near variant called Bad Rabbit. It is currently targeting organizations and consumers, mostly in Russia and Ukraine, but is also evident in the United States. The virus is delivered via legitimate websites as an Adobe Flash executable file named “install_flash_player.exe”.  Apple iOS and Android operating systems are not affected by this virus.

Here are a few steps to ensure you are protected from the Bad Rabbit ransomware virus:

  1. Do not install any executable file (.exe) that is automatically downloaded on a website.
  2. Protect yourself by using the latest version of Malwarebytes for Home or Business
  3. Enable Automatic Updates within Windows Update in your control panel.

Feel free to contact us if you would rather have us protect your computer from the new Bad Rabbit ransomware virus.

Yes, we can.

After the recent WannaCry ransomware virus attack forms a near variant called Petya and backup Mischa. Currently, it is spreading very rapidly through the countries of Ukraine, Russia, Spain, and France.  The virus is delivered via email containing a Dropbox link or attachment.  Apple iOS and Android operating systems are not affected by this virus.

Here are a few steps to ensure you are protected from the Petya ransomware worm:

  1. Protect yourself by using the latest version of Malwarebytes for Home or Business
  2. Verify the sender of the dropbox attachment sent to you via email.
  3. If using XP or Server 2000/2003 — upgrade immediately.
  4. Enable Automatic Updates within Windows Update in your control panel.
  5. Ensure your computer is up to date.

Feel free to contact us if you would rather have us protect your computer from the new Petya ransomware virus.

Yes, we can.

The world is in panic mode after the recent WannaCry ransomware virus attack. This virus applies to non-patched (non-updated) Microsoft XP, Server 2000, Server 2003, Server 2008/R2, Server 2012/R2, Server 2016, Vista, 8, 8.1, and Windows 10 operating systems. It does not affect Apple based products such as Mac.

Here are a few steps to ensure you are protected from the WannaCry worm:

  1. If using XP or Server 2000/2003 — upgrade immediately
  2. Protect yourself by using the latest version of Malwarebytes for Home or Business
  3. Enable Automatic Updates within Windows Update in your control panel
  4. Check your Update History by visiting Windows Update in your control panel and searching for these Microsoft preventative updates:
    1. Vista: KB4012598
    2. Server 2008: KB4012598
    3. Server 2008 R2: KB4012212 -or- KB4012215
    4. Server 2012: KB4012214 -or- KB4012217 -or- KB4012213 -or- KB4012216
    5. Server 2016: KB4013429
    6. Windows 7: KB4012212 -or- KB4012215
    7. Windows 8.1: KB4012213 -or- KB4012216
    8. Windows 10: KB4012606 -or- KB4013198 -or- KB4013429
      Visit this link for more information

Feel free to contact us if you would rather have us protect your Windows based PC from this virus.

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